Christchurch: CBD – (03) 379 7690 | Ferrymead – (03) 940 2435 | Hornby – (03) 349 5111
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Best Client Experience

We prioritise your needs in the design of any legal solution

Our aim is to provide the best level of service possible

Experience

We have the optimal experience mix to suit your requirements – senior lawyers offering wisdom and know-how, matched with younger lawyers accustomed to innovation and a can-do attitude.

Practical Advice

Theory can often be a far cry from commercial reality. We are real-world lawyers offering practical solutions that will work for you.

Excellence

We insist on professional excellence across the firm. Simply put, we know our stuff and embrace a “learning for life” philosophy.

Service Range

Many issues are multi-faceted. We can ensure all the bases are covered with a comprehensive in-house approach.

Accessibility

Whilst we do have lives outside of work, we are contactable as much as possible.

We listen

Your feedback is invaluable to us in maintaining our service standards and we welcome all comments and suggestions, complimentary or otherwise.
What Our Clients Have to Say

Fees Policy

Our professional fees are calculated in accordance with any estimate, if one is provided, or in accordance with any other arrangement we may have with you. We take into account the guidelines set by the New Zealand Law Society, including:

  • the value or amount of any property, assets or money involved;
  • the skill, specialised knowledge and responsibility required;
  • the importance of the matter to you and the result achieved;
  • the urgency and circumstances in which the business is transacted;
  • the complexity of the issue and the difficulty or novelty of the questions involved;
  • the time expended on the work;
  • the number and importance of the documents being prepared or perused;
  • the level of legal aid (if any) granted to your case.

We will charge you for any amounts billed to us by third parties (“disbursements”). These may include agent’s fees, travel expenses, legal forms, court fees payable to the Ministry of Justice, courier fees, search or registration fees payable to LINZ or the Companies Office, and Local Council fees. We may request payment of disbursements in advance.

We do not charge a generic office service charge for such items as stationery, copying and printing, postage,  internet and telephone. These items are covered in our fees. We may make an additional specific charge for such items where a particular circumstance warrants this.

For a full copy of our terms and conditions, please click the button below:
Standard Terms of Engagement

Confidentiality Policy

We value and respect the trust you place in us with your private information. We will treat all information we hold about you and your personal or business affairs as private and confidential.

That information will not be disclosed to any third party unless:

  • we are required to do so by law;
  • it is necessary to do so in order to provide our services to you; or
  • you have requested or consented to disclosure.

We reserve the right to disclose your name and address to a credit agency to perform a credit reference or to undertake credit management processes.

Getting Best Value

We will ensure you receive best value from our services by identifying your exact requirements, then providing you with the highest quality advice at competitive prices.

We recognise that quality legal advice is often a substantial financial commitment and uncertainty over fees can sometimes be a source of anxiety for clients.

Where the work we are to undertake is well-defined and follows a set process we can provide you an estimate of the likely total cost.  If at any stage the total cost is likely to exceed the estimate where possible we will discuss the reasons with you and revise the estimate by agreement.

The difficulty with many legal matters is that problems and complexities usually only present themselves once the work is underway. As professionals, we are committed to achieving you the best possible result, and unrealistic cost constraints can often hinder our ability to get the job done to the necessary standard. Without exception, where we can present cost/benefit options to you, we will use best endeavours to do so.

Maximising Value – with your Help

There are a number of ways you can assist us in providing you with value in a cost effective manner:

Flexibility

If you are prepared to let a range of our staff manage your affairs we can ensure your requirements are met by the right level of qualifications, experience and availability to do the job.  We welcome your preference for a particular lawyer and you will never be sent “down the hall” against your wishes.  However, a different lawyer from time to time may save you money and get the job done more quickly in some circumstances. This also gives you an opportunity to meet a variety of lawyers and see what style and personality best suits you.

Timing

The old adage of the ambulance at the bottom of the cliff rings no truer than in law. Timing can be everything and it is essential you contact your lawyer as soon as a problem or opportunity arises. This can often save you additional expense, and worry.

Preparation

Depending on the nature of your instructions to us, there may be many documents and pieces of information you have collected prior to our involvement. The more you can arrange these in a logical and complete order, the easier it is for us to assess your requirements or situation.

Administration

Lawyers are skilled in law and their time is not optimised if tied up in substantial administrative tasks. Whilst not always practical, these may be able to be undertaken or assisted by you, resulting in cost savings. Discuss this option with your lawyer at the commencement of our engagement.

Accessibility

There will be several times during our engagement that we will need to make contact with you. By providing us with a variety of communication options and responding to those promptly, we can keep your work progressing and save time.

Instructions

Clear and full instructions avoids unnecessary delay, rework and misunderstanding.  Depending on how detailed your requirements are, written instructions are a useful addendum to any oral instructions, preventing the need for us to recreate in memo form.

All of these suggestions will help us manage your file more efficiently, and will often result in quicker turnaround and lower fees to you.

Conflict of Interest Policy

We may act for other clients who compete with, or are involved in, your business or personal affairs. We will continue to act for those clients where no conflict of interest arises between your interests and the interests of the other client.

Where a conflict of interest arises, we will observe our legal and ethical requirements as set out in the Law Society’s Code of Professional Conduct. We may terminate our relationship and refer you to another law firm where we believe a conflict of interest situation has arisen or the potential for a conflict of interest situation occurs.

 


If this sounds like the type of law firm you would like to use, you are in the right place. For immediate assistance, contact us.

"I have worked with Saunders & Co on both a professional and personal basis for over 10 years. I have always found their service and quality of legal advice to be first rate. Attention to detail and timeliness is important to our business, and Saunders & Co have always performed in these critical areas."
— Ian McNabb, Ngai Tahu Property Limited

"Through this time we have required the services of the firm for business, personal, and litigation purposes. We have never felt a moment's hesitation in remaining with the firm, and expect to continue a long and prosperous relationship with Saunders & Co. into the future."
— Colin and Julie Erickson, Cube Developments Limited

Locations:

CBD: 131 Victoria Street, Christchurch, NZ

Ferrymead: Unit 2, 987 Ferry Road, Christchurch, NZ

Hornby: 5 Goulding Avenue, Christchurch, NZ

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