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Getting Best Value

Get the Best Quality Advice

We will ensure you receive best value from our services by identifying your exact requirements, then providing you with the highest quality advice at competitive prices.

We recognise that quality legal advice is often a substantial financial commitment and uncertainty over fees can sometimes be a source of anxiety for clients.

Where the work we are to undertake is well-defined and follows a set process we can provide you an estimate of the likely total cost.  If at any stage the total cost is likely to exceed the estimate where possible we will discuss the reasons with you and revise the estimate by agreement.

The difficulty with many legal matters is that problems and complexities usually only present themselves once the work is underway. As professionals, we are committed to achieving you the best possible result, and unrealistic cost contraints can often hinder our ability to get the job done to the necessary standard. Without exception, where we can present cost/benefit options to you, we will use best endeavours to do so.

Maximising Value – with your Help

There are a number of ways you can assist us in providing you with value in a cost effective manner:

Flexibility

If you are prepared to let a range of our staff manage your affairs we can ensure your requirements are met by the right level of qualifications, experience and availability to do the job.  We welcome your preference for a particular lawyer and you will never be sent “down the hall” against your wishes.  However, a different lawyer from time to time may save you money and get the job done more quickly in some circumstances. This also gives you an opportunity to meet a variety of lawyers and see what style and personality best suits you.

Timing

The old adage of the ambulance at the bottom of the cliff rings no truer than in law. Timing can be everything and it is essential you contact your lawyer as soon as a problem or opportunity arises. This can often save you additional expense, and worry.

Preparation

Depending on the nature of your instructions to us, there may be many documents and pieces of information you have collected prior to our involvement. The more you can arrange these in a logical and complete order, the easier it is for us to assess your requirements or situation.

Administration

Lawyers are skilled in law and their time is not optimised if tied up in substantial administrative tasks. Whilst not always practical, these may be able to be undertaken or assisted by you, resulting in cost savings. Discuss this option with your lawyer at the commencement of our engagement.

Accessibility

There will be several times during our engagement that we will need to make contact with you. By providing us with a variety of communication options and responding to those promptly, we can keep your work progressing and save time.

Instructions

Clear and full instructions avoids unnecessary delay, rework and misunderstanding.  Depending on how detailed your requirements are, written instructions are a useful addendum to any oral instructions, preventing the need for us to recreate in memo form.

All of these suggestions will help us manage your file more efficiently, and will often result in quicker turnaround and lower fees to you.

"Grant and I appreciated very much how thorough Lorraine Michell was. It is not often you have documents explained to that degree. Thank you."

Bernadette Smith, Property Owner

"Through this time we have required the services of the firm for business, personal, and litigation purposes. We have never felt a moment's hesitation in remaining with the firm, and expect to continue a long and prosperous relationship with Saunders & Co. into the future."

Colin and Julie Erickson, Cube Developments Limited

"Excellent law firm to deal with. Excellent communciation and service."

Carmel Kokshoorn, Property Owner

"Thanks Hornby Law for your professional and helpful advice. Especially to Jim (Eddy) for all your work with the purchase of our house. It is nice when everything runs smoothly."

Barry and Natalie Gibb

"We have found them reliable, timely and professional. They have added value to our business by being effective and decisive. Their friendly manner whilst conducting business means that we have felt comfortable seeking their advice no matter how major or minor the query may be. We would have no hesitation in recommending Saunders & Co to family, friends and business associates."

Cymon and Angela Allfrey, Cymon Allfrey Architects Ltd

"Very prompt and efficient service. I have been very well informed and kept up to date on matters. To be recommended. Thank you."

Suzanne Henderson, Property

"The professional and friendly service provided by Jenni Hunter allowed us to buy our first home without fuss stress or delays, absolutely seamless! Amenable, and more importantly always accessible to clarify and assist, Jenni proved you can get an exclusive personal service without paying Auckland barrister prices."

James Craig, Home Buyer

"Always happy with service and professionalism at Hornby Law. Never had any reason or desire to change firms; friendly, welcoming, professional and easy to do business with."

Frans and Rose-Marie van Zoggel

"Thank you Ria and your team for the excellent work in completing the sale on such a short turnaround, that's why I always use Saunders & Co."

Ashley Patten, Property Owner

"I have worked with Saunders & Co on both a professional and personal basis for over 10 years. I have always found their service and quality of legal advice to be first rate. Attention to detail and timeliness is important to our business, and Saunders & Co have always performed in these critical areas."

Ian McNabb, Ngai Tahu Property Limited